Account Manager

Key Responsibilities:

• Execute strategies for managing and expanding relationships with key B2B clients.

• Oversee the onboarding process for new clients, ensuring a seamless transition and successful implementation of PaySaxas solutions.

• Provide product training and ongoing support to help clients maximize the value of the PaySaxas’ offerings.

• Serve as an escalation point for key clients, ensuring high levels of satisfaction and timely resolution of issues.

• Build and maintain relationships with B2B clients.

• Act as the first point of contact for client concerns, resolving issues in a timely and effective manner.

• Escalate complex issues to relevant teams and follow through to resolution.

• Identify and drive upselling and cross-selling opportunities across the client base.

• Collaborate with the sales team to support contract renewals and expansion deals.

• Develop strategies to increase client adoption of products and services.

• Maintain accurate records of client interactions, progress, and outcomes in the CRM system.

• Deliver regular reports on client performance, satisfaction, and revenue growth.

Required Skills and Qualifications:

• 2+ years of experience in account management or client success roles, preferably in fintech, SaaS, or technology industries.

• Proven ability to manage and grow strategic B2B client relationships.

• Experience with CRM tools (e.g., Salesforce, HubSpot) and data-driven decision-making.

• Excellent negotiation, communication, and problem-solving skills.

• Fluent in English.

We offer:

• Full Remote work environment.

• Flexible working schedule.

• Performance-based bonuses.

• A collaborative and innovative team culture.

• Official employment in Lithuania.